Returns and Refunds

We aim to make your return process as smooth and easy as possible. If you need to return products for any reason, please send them back to us within 30 days of receiving your order.

We are proud of the fact that we do not charge a restocking fee. You have up to 30 days from the date you receive your order to return merchandise.

RETURN INSTRUCTIONS

Please contact our customer service desk at (800) 721-4037 and explain that you will be returning the merchandise and the reason. Please include a copy of your invoice in the return package, or a note with your name, address, and telephone number. We would appreciate a short explanation with the package your feedback helps us to understand the needs and concerns of our valued customers and assists us in developing/sourcing better products.

Qualifying returns are eligible for a refund to your credit card. Please let us know the last four digits and expiration dates of the original credit card used for the purchase. If you paid for your order with a check/money order, we can issue a refund in the form of a company check 30 days after your invoice date.

Returns may be shipped through USPS or UPS to the following address:

LivegoodProducts

Attn: Returns

P.O Box 28106,

Atlanta,

GA, 30358

USA

If you have any additional questions or concerns please contact us at (800) 721-4037 extension or may e-mail us at [email protected].

POLICY RESTRICTIONS

All shipping charges become the sole responsibility of the customer unless it is the error of LivegoodProducts. Any refused or non-deliverable packages will be canceled upon receipt and will be subject to a return-shipping fee by the carrier and this fee will be deducted from the refund amount for the products. Original shipping is non-refundable.

Returned items must be in their original, undamaged packaging, and refunds will be issued only for the unused portion of the product returned.

DISCREPANCIES AND SHORTAGES

If your order is received with any notable shortcomings, please contact customer service immediately at (800) 721-4037 extension or may e-mail us at [email protected]. All discrepancies, shortages, broken merchandise and any requests for returns must be made within 30 days from the date you receive your order. Any requests for compensation or remediation will not be accepted after 30 days from the date you receive your order.

REFUNDS

We will notify you once your refund has been processed. This usually takes between 48-72 hours after we receive the product, once notified a credit will automatically be applied to the original method of payment, within 3-5 business days.

Returns & Refunds

Easy 30-Day Returns

At LiveGoodProducts, your satisfaction is important to us. If you are not completely satisfied with your purchase, you may return the item within 30 days of delivery for a refund or replacement.

Why Shop With Confidence?

30-Day Return Policy
24/7 Customer Support Available
Secure Online Shopping
Fast Refund Processing

How to Return an Item

Step 1: Contact Customer Service

Before returning your item, please contact our Customer Service team so we can assist you with the return process.

Phone: (678) 913-6320
Email: [email protected]

Step 2: Prepare Your Return

Please include:

Your order number
Your full name
Original packing slip (if available)

Step 3: Ship Your Return

Send your package to:

LiveGoodProducts Returns Department
P.O Box 28106,
Atlanta, GA, 30358.

We recommend using a trackable shipping service to ensure your package can be monitored during transit.

Step 4: Receive Your Refund

Once your return is received and inspected:

Refunds are typically processed within 48–72 business hours.
Refunds are issued to the original payment method used during purchase.

Frequently Asked Questions

How long do I have to return an item?

You may return eligible products within 30 days of delivery.

How long does a refund take?

Refunds are generally processed within 48–72 business hours after the returned item is received.

Is there a restocking fee?

No. LiveGoodProducts does not charge restocking fees.

Can I exchange an item?

Yes. If you need a replacement item, please contact Customer Service for assistance.

What if my package was lost in transit?

Please contact us immediately. We will work with the shipping carrier to investigate and resolve the issue.

Need Assistance?

Our Customer Service Team is here to help.

(678) 913-6320
[email protected]
Monday–Friday, 9:00 AM – 5:00 PM EST

Our Commitment

Since 2014, LiveGoodProducts has been committed to providing quality wellness products and exceptional customer service. We strive to make every purchase experience simple, secure, and worry-free.

Thank you for shopping with LiveGoodProducts.

LivegoodProducts

Returns and Refunds

About

Company

Resources

Customer Service

Returns and Refunds

About

Company

Resources

Customer Service

Be the first to get promo offers and reward perks straight to your inbox